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ÀÁÐÀÊÀÄÀÁÐÀ (Òîæå ñàìîå íî â ÷èòàåìîì âèäå)
Ïjl htpekmnfnbdyjcnm. rfvgfybq d Google AdWords b ßyltrc.Äbhtrnt
vs d gthde. jxthtlm gjlhfpevtdftv ljcnb;tybt gjcnfdktyys[ KPI, dct
jcnfkmyjt d lfyyjv ckexft ,eltn gjlxbytyj 'nbv gjrfpfntkzv.
Ènfr, hfp,thtvcz, xnj pyfxbn dshf;tybt «ljcnbukb KPI». Êkbtyn
yt pdjybk wtksq vtczw b eks,ftncz yf dcnhtxt? Öbahs d frrfeynt kexit,
xtv d vtlbfgkfyt? Ïjrfpfntkb kexit, xtv yf ghjtrnt lheujuj rkbtynf? Äkz
rjuj-nj 'nj [jhjibt gjrfpfntkb, b dhjlt ,s vj;yj jcnfyjdbnmcz d hfpdbnbb
htrkfvyjq rfvgfybb b yt ghjljk;fnm 'djk.wbjybhjdfnm. Íj ghb 'njv hsyjr
ghjljk;ftn hfpdbdfnmcz, hfcntn rjyrehtywbz, gjzdkz.ncz yjdst ,jktt
cjdthityyst bycnhevtyns. Âsgjkyznm KPI d nfrb[ eckjdbz[ cnfyjdbncz
ckj;ytt, f xe;bt htrkfvyst rfvgfybb vjuen gjrfpsdfnm ,jkmie.
'aatrnbdyjcnm, xtv dfif. Â bnjut jcnf.ncz njkmrj htfkmyj 'aatrnbdyst
htrkfvyst rfvgfybb. Õjnbnt ,snm d b[ xbckt? Ïjghj,etv hfpj,hfnmcz, rfr
ct,z vjnbdbhjdfnm b rfrbt bycnhevtyns ghbvtyznm lkz lfkmytqituj
hfpdbnbz.
Ñnhernehf frrfeynf
Äkz yfxfkf gjcvjnhbnt yf cdjq htrkfvysq frrfeyn: rfr ,scnhj ds vj;tnt
dyjcbnm bpvtytybz, yf[jlbnm ye;ye. byajhvfwb., 'aatrnbdyj eghfdkznm
cnfdrfvb b jnrk.xfnm yt'aatrnbdyst ctuvtyns?
Íf cdjtv jgsnt vs jxtym xfcnj cnfkrbdfkbcm c ntv, xnj ntreofz
cnhernehf yt gjpdjkztn cltkfnm rfxtcndtyyjuj crfxrf d 'djk.wbb frrfeynf,
gj'njve [jnbv jcnfyjdbnmcz yf 'njv geyrnt gjgjlhj,ytt. Ðfccvjnhbv
ghbvth [jhjitq, yf yfi dpukzl, cnhernehs, ghbdzpfyyjq r rjyrhtnyjq
pflfxt rkbtynf.
Çflfxf: Êkbtyn dslftn rhtlbns b ghtlkfuftn dsujlyst drkfls,
hf,jnftn d 20 htubjyf[ Ðjccbb, ghb 'njv jakfqy-jnltktybz e ytuj tcnm
d 5 ujhjlf[. Ë'ylbyub yf cfqnt yt ghbdzpsdf.ncz r ujhjle, yj hfpltkz.ncz
gj ghjlernfv.
Ñ xtuj yfxfnm?
Ätkftv cnfylfhnye. cnhernehe.
Âj-gthds[, hfp,bdftv rfvgfyb. yf ldf ghjlernf b htiftv djghjc
c utjnfhutnbyujv. Ätkftv cktle.ott ltktybt: Ìjcrdf, Ïtnth,ehu, htubjys
Ðjccbb c jakfqy-jabcfvb, jcnfkmyst htubjys Ðjccbb. Îcnfkmyst htubjys
Ðjccbb vj;yj hfpltkbnm yf rjydthcbjyyst b yt jxtym rjydthcbjyyst, xnj,s
d lfkmytqitv ,skj ktuxt eghfdkznm cnfdrfvb b jnrk.xfnm ytrjydthcbjyysq
nhfabr, yt pfnhfubdfz 'aatrnbdyst ctuvtyns.
Âj-dnjhs[, hfpltkztv gj evjkxfyb. gjbcrjdst b ctntdst rfvgfybb.
Â-nhtnmb[, jceotcndkztv ltktybt yf ntvfnbxtcrbt rfvgfybb. Ñ.lf djqlen
jcyjdyst pfghjcs, cdzpfyyst c ghjlernjv, rjyrehtyns, ,htyljdst rfvgfybb
(nen dcnfytn djghjc, rfrjq ghjlern ,eltn jcyjdysv lkz gjrfpf
gj ,htyljdsv rfvgfybzv), jrjkjntvfnbxtcrbt pfghjcs, htvfhrtnbyu.
×nj gjkexbkjcm?
Ïjkexftv: Ädf ghjlernf, xtnsht htubjyf, gjbcr/ctnm, gznm ntvfnbxtcrb[ rfvgfybq.
Äkz elj,cndf ghtlgjkj;bv, xnj rfvgfybb yf ctnm b gjbcr gj ntvfnbrt
bltynbxys. Â bnjut gjkexftncz 80 rfvgfybq. Êfr levftnt: 'nj vyjuj bkb
vfkj? Ñvj;tnt kb ds kturj eghfdkznm nfrjq rfvgfybtq? À xnj ds cltkftnt,
tckb ghbltn rkbtyn b gjghjcbn hfcibhbnm rjkbxtcndj ujhjljd lj ldflwfnb,
pf[jxtn jnckt;bdfnm 'aatrnbdyjcnm rf;ljuj ujhjlf jn pfnhfn lj rjydthcbq?
Ñj[hfybd cnhernehe, ye;yj lj,fdbnm tot 400 rfvgfybq, b d cevvt
gjkexftncz 480 frnbdys[ htrkfvys[ rfvgfybq. Ñvj;tnt kb ds ntgthm
'aatrnbdyj eghfdkznm rfvgfybtq?
Âct 'nb djghjcs ljk;ty pflfdfnm ct,t cgtwbfkbcn ghb ghjlevsdfybb
cnhernehs frrfeynf, dtlm d rjytxyjv bnjut ds,hfyyfz cnhernehf ,eltn
jrfpsdfnm ,jkmijt dkbzybt yf dsgjkytybt KPI.
Îcyjdyst rhbnthbb, rjnjhst ye;yj exbnsdfnm ghb gkfybhjdfybb cnhernehs:
1. Òtvfnbrf b ghjlern
Ïhb dtltybb htrkfvyjq rfvgfybb lkz vfhihenyjuj nfrcb d rjyrhtnyjv
ujhjlt hfpltktybz yf htubjys yfdthyzrf yt ,eltn. Âjpvj;yj, ds jnrf;tntcm
jn htvfhrtnbyuf b ctnb b cjchtljnjxbntcm njkmrj yf dscjrjxfcnjnys[
pfghjcf[.
Íj hf,jnfz c rkbtynjv, rjnjhsq ghjlftn fdbf,bktns, dfv ghbltncz
cbkmyj lhj,bnm rfvgfybb. Ó dfc vjuen ,snm pfghjcs ,tp erfpfybz ujhjljd,
c erfpfybtv jlyjuj ujhjlf, lde[ ujhjljd, c rjyrehtynfvb, fdbfrjvgfybzvb,
ljcnjghbvtxfntkmyjcnzvb, gjujljq — dct 'nb pfghjcs ye;yj hfp,bnm
yf hfpyst rfvgfybb, gjcrjkmre jyb jnkbxf.ncz gj cdjtq cenb b e yb[ ,eltn
hfpyfz 'aatrnbdyjcnm.
2. Ãtjnfhutnbyu
Ãtjnfhutnbyu — 'nj jlby bp cfvs[ df;ys[ djghjcjd d cnherneht
rfvgfybb. Åckb c jlybv ujhjljv dct gjyznyj, nj rfr ,snm, tckb dfi rkbtyn
hf,jnftn yf dc. Ðjccb. (dtcm vbh)?
Èltfkmysv htitybtv ,eltn «jlyf rfvgfybz — jlby htubjy». Íj 'nj
ghbdtltn r juhjvyjve rjkbxtcnde rfvgfybq, yteghfdkztvjcnb frrfeynf
b d bnjut r e[elityb. gjrfpfntktq.
Ïhb ds,jht utjnfhutnbyuf ye;yj exbnsdfnm cktle.obt gjrfpfntkb:
-
CPC d rjyrhtnyjv htubjyt
Åckb ds yt bcgjkmpetnt cnhfntub. ßyltrcf «gjrfp d ,kjrt
gj vbybvfkmyjq wtyt», lkz gjgflfybz d cgtwhfpvtotybt ghbltncz ecnfyjdbnm
cnfdre lkz cfvjuj ljhjujuj htubjyf. Â bnjut jrf;tncz, xnj d ,jktt
«ltitds[» htubjyf[ bp-pf 'njq cnfdrb j,]zdktybz gjgflf.n d gthdjt
cgtwhfpvtotybt, f 'nj vj;tn ,snm yt'aatrnbdyj b pfnhfnyj.
- Ñnfnbcnbre gj rjydthcbjyyjcnb htubjyjd (j,]tlbybnt htubjys cj c[j;bvb gjrfpfntkzvb rjydthcbb)
- Ífkbxbt cgtwbfkmys[ ghtlkj;tybq d rjyrhtnyjv htubjyt b ;tkfybt jnckt;bdfnm cnfnbcnbre gj pfnhfnfv jnltkmyjuj htubjyf.
- Ñgtwbabre ,bpytcf rkbtynf, rfr d ghbvtht dsit: yfkbxbt jykfqy b jakfqy njxtr ghjlf;.
3.Îcnfkmyst nfhutnbyub (gjbcr/ctnm, bynthtcs, htvfhrtnbyu, vj,bkmyst)
Ñtnm b gjbcr kexit dctulf hfpltkznm, htvfhrtnbyu nfr;t cktletn
dsltkznm d jnltkmye. uhegge, c jcnfkmysvb nfhutnbyufvb djpvj;ty ds,jh.
Ïjvybnt, xnj vj,bkmyst ecnhjqcndf d Google AdWords yt gjkexbncz dsltkbnm
jnltkmyj b ghbltncz eghfdkznm bvb d hfvrf[ ntreob[ rfvgfybq, yt ujdjhz
e;t ghj ßyltrc.Äbhtrn.
4. Înxtnyjcnm
Âf;yj ghjlevfnm, rfrbt jnxtns dfv gjyflj,zncz, ye;ty kb ,eltn jnxtn
gj rjyrhtnyjq frwbb bkb njdfhe. Ít ,eltn kb dfv vtifnm ,htylbhjdfyysq
nhfabr lkz jwtyrb 'aatrnbdyjcnb rfvgfybb. Ñvj;tnt kb ds ,scnhj jwtybnm
vekmnbrfyfkmysq 'aatrn? Èc[jlz bp 'njuj, ye;yj lhj,bnm rfvgfyb..
5.Ñnhfntubz jgnbvbpfwbb
Ïhjlevfqnt, rfr ds ,eltnt jgnbvbpbhjdfnm htrkfvyst rfvgfybb.
Çf[jnbnt kb ds cltkfnm jgnbvbpfwb. gj rjyrhtnyjve yfghfdktyb. bkb
htubjye? ×nj ,eltn, tckb ghbltncz dsrk.xbnm dscjrjxfcnjnysq pfghjc,
lf.obq vyjuj ljhjub[ rjydthcbq? Êfr vj;yj jnrk.xbnm njkmrj yt'aatrnbdye.
xfcnm nhfabrf bp 'njuj pfghjcf? Êfrbt wtkb ds ,eltnt bcgjkmpjdfnm lkz
jgnbvbpfwbb, ,eltnt kb bcgjkmpjdfnm gjhnatkmysq fkujhbnv bkb
jgnbvbpbhjdfnm rf;lsq j,]trn bylbdblefkmyj? Êfrbt 'rcgthbvtyns
ds cj,bhftntcm ghjdjlbnm?
6. Ìtyz.obtcz KPI
Ïhb gkfybhjdfybb cnhernehs frrfeynf j,zpfntkmyj ye;yj exbnsdfnm, xnj
KPI d [jlt dtltybz htrkfvyjq rfvgfybb vj;tn bpvtybnmcz. À pyfxbn,
ds ljk;ys ,scnhj gthtcnhjbnmcz yf hf,jne c yjdsv KPI.
Ífghbvth, cyfxfkf ds hf,jnfkb yf nhfabr, gjnjv yf pfzdrb, f gjnjv
gthtikb yf hf,jne gj lfyysv CRM rkbtynf (yfghbvth, yf dslfyyst rhtlbns).
7. Á.l;tn
Êfr ghfdbkj, xtv vtymit ,.l;tn, ntv ghjot b ktuxt cnhernehf rfvgfybb,
yj 'nj yt dctulf. Âf;yj ghb yfkbxbb hfpys[ ghjlernjd c hfpysvb
,.l;tnfvb b jnrk.xtyysv j,obv rjitkmrjv ßyltrcf exbnsdfnm juhfybxtybz
gj hfcghtltktyb. ltytu yf rfvgfybb.
8. Ñhjrb rfvgfybb
Èyjulf ytj,[jlbvj dsltkbnm ctuvtyn, rjnjhsq ljk;ty pfrjyxbnmcz bkb
yfxfnmcz d jghtltktyyjt dhtvz (jnkbxyjt jn jcnfkmyjuj frrfeynf). Â nfrjv
ckexft lkz fdnjvfnbpfwbb ghbltncz dsltkbnm tuj d jnltkmyst rfvgfybb.
9.Òbg cjjndtncndbz
Êfrbt nbgs cjjndtncndbz ds bcgjkmpetnt? Êfr ltkftnt gthtvbyecjdre
frrfeynf? Êfr 'nj cvj;tn gjdkbznm yf 'aatrnbdyjcnm? Î,zpfntkmyj
jndtxfqnt ct,t yf 'nb djghjcs.
Ñnhernehf frrfeynf — df;ysq 'ktvtyn htrkfvyjq rfvgfybb. Èvtyyj
dthyfz cnhernehf gjpdjkztn yt njkmrj dsgjkybnm KPI, yj b ghjljk;fnm
'djk.wb. frrfeynf lfkmit, ljcnbufz vfrcbvfkmys[ htpekmnfnjd d rjyrhtnyjq
ntvfnbrt. À pyfxbn, ds cj[hfybnt vtcnj d hzle cfvs[ 'aatrnbdys[
htrkfvjlfntktq.
Ïthtvbyecjdrf frrfeynf b hf,jnf c vbyec-ckjdfvb
Òhtyljv gjcktlytuj ctpjyf cnfkf gthtvbyecjdrf frrfeynf.
Ïthtvbyecjdrf frrfeynf — 'nj gthtrhtcnyjt lj,fdktybt vbyec-ckjd,
rjnjhjt gjpdjkztn cbcntvt jlyjpyfxyj jghtltkznm, rfrjt j,]zdktybt
b gj rfrjve rk.xtdjv ckjde ljk;yj ,snm gjrfpfyj.
Ítcrjkmrj ghbxby gjgekzhyjcnb:
- Ýnj vj;tn ,scnhj lfnm htpekmnfn b ekexibnm htrkfvye. rfvgfyb.
pf cxtn hjcnf CTR b gjrfpfntktq rfxtcndf b, rfr cktlcndbt, cyb;tybz ÑÐÑ.
- Ýnj vj;tn gjdscbnm eghfdkztvjcnm b ghjuyjpbhetvjcnm frrfeynf.
Ífghbvth, tcnm rk.xtdst ahfps: fdbf,bktns Ìjcrdf, fdbf,bktns Ìjcrdf Áfyurjr
Ìs pfvtnbkb, xnj gj ahfpt fdbf,bktns Ìjcrdf Áfyurjr ghb[jlbn vyjuj
nhfabrf, k.lb cjdthif.n vyjuj gjbcrjd yf cfqnt, yj d rjytxyjv bnjut
ybxtuj yt gjregf.n. Çyfxbn, vj;yj jnrk.xbnm 'nj rk.xtdjt ckjdj
b gththfcghtltkbnm ,.l;tn yf ,jktt 'aatrnbdyst ckjdf.
×nj gjkexbkjcm?
Ñkjdj vs jnrk.xbkb, yj nfr rfr yt ,skj gthtvbyecjdrb,
nj vs ghjljk;bkb gjrfp gj pfghjce fdbf,bktns Ìjcrdf Áfyurjr, njkmrj
gjrfp ntgthm dspsdftn ckjdj fdbf,bktns Ìjcrdf. Ñrjhtt dctuj, gj j,otq
ahfpt ,eltn j,ott j,]zdktybt, cjjndtncndtyyj dfi CTR b gjrfpfntkm
rfxtcndf gj pfghjce fdbf,bktns Ìjcrdf Áfyurjr cybpbncz, b rkbrb gj ytve
cnfyen ljhj;t, f 'aatrnbdyjcnm yt edtkbxbncz.
Êfr bnju:
Ôhfpe jnrk.xbkb, gjrfps b rkbrb ghjljk;bkb gjkexfnm gj ibhjrjve
pfghjce b e;t gj wtyt dsit ght;ytq, gjnthzkb d eghfdkztvjcnb frrfeynjv,
gjcrjkmre dblbv cnfnbcnbre gj ahfpt fdbf,bktns Ìjcrdf. Òj tcnm
vs levftv, xnj 'nf ahfpf lkz yfc yt'aatrnbdyf, gjrf yt pfukzytv
d gjbcrjdst pfghjcs. Íj 'nj rfr vbybvev +1 ifu, b yt dctulf djpvj;yj 'nj
cltkfnm.
À ntgthm ghtlcnfdbv, xnj vs cltkfkb gthtvbyecjdre frrfeynf. Ïjkexftv
ldt ahfps: fdbf,bktns Ìjcrdf -,fyurjr, fdbf,bktns Ìjcrdf Áfyurjr.
Òtgthm, jnrk.xbd dnjhe. ahfpe rfr yt'aatrnbdye., gjkexftv cbnefwb.,
rjulf yfib gjrfps yt gthtntren d ibhjre. ahfpe b cnfnbcnbrf gj ytq
yt bpvtybncz. Ìs lj,bkbcm ye;yjuj 'aatrnf.
×nj tot ye;yj extcnm ghb gthtvbyecjdrt:
- gthtvbyecjdsdfnm vj;yj njkmrj ckjdf, jnkbxf.obtcz
yt ,jktt xtv yf jlyj ckjdj, d ghjnbdyjv ckexft ds vj;tnt gjnthznm
htktdfynyst gjrfps;
- gthtvbyecjdsdfnmcz ljk;ys ckjdf c jlybv utj-, dhtvtyysv b gjbcrjdsv/ctntdsv nfhutnbyujv;
- ye;yj exbnsdfnm kbvbns vbyec-ckjd d rfvgfybb b jghtltkznm,
yf rfrjq ehjdtym dsyjcbnm vbyec-ckjdj (ahfpf/uheggf/rfvgfybz).
 ghjnbdyjv ckexft, dct djpvj;yst vbyec-ckjdf yt dktpen;
- df;yj gjvybnm, xnj ghbltncz gthtvbyecjdsdfnm ckjdf d hfpys[ gflt;f[ b c hfpysvb jgthfnjhfvb nbgjd cjjndtncndbz;
- vbyecjdfnm cnjg-ckjdf b ckjdf d njxyjv cjjndtncndbb ytj,[jlbvj c «!»;
- yt ye;yj pkjegjnht,kznm gthtvbyecjdrjq yf ctntds[ rfvgfybz[, nfr rfr 'nj ytzdyj vj;tn ghbdtcnb r jnctxtyb. htktdfynyjuj nhfabrf.
Ñeotcndetn bycnhevtyn, ljgjkyz.obq gthtvbyecjdre frrfeynf, nfrjq
rfr elfktybt le,kbrfnjd. Â ßyltrc.Äbhtrn b Google AdWords 'nb
bycnhevtyns dcnhjtys d b[ htlfrnjhs. Íj cnjbn ,snm c ybvb jcnjhj;ysvb,
b gthtl yfxfkjv ukj,fkmyjuj elfktybz hfpj,hfnmcz d kjubrt hf,jns
bycnhevtynjd.
 bnjut gthtvbyecjdrf frrfeynf vj;tn ljcnfnjxyj ,scnhj gjvjxm
ekexibnm jcyjdyst gjrfpfntkb frrfeynf b erfpfnm yf ltqcndbntkmyj ckf,st
vtcnf d rfvgfybb, rjnjhst ntgthm vj;yj jnrk.xbnm. Âct 'nj gjdkbztn
yf ekexitybt KPI b gjpdjkbn dsqnb yf yjdsq 'nfg 'djk.wbb ÐÊ b ljcnbuyenm
vfrcbvfkmyjuj htpekmnfnf.
Òtgthm pfnhjytv tot ytcrjkmrj ghbrkflys[ cgjcj,jd/bycnhevtynjd, gjpdjkz.ob[ yt jcnfyfdkbdfnmcz yf ljcnbuyenjv.
Èycnhevtyns ßyltrcf
Âct pyf.n, xnj lj,fdktybt ctvfynbxtcrjuj zlhf — yfb,jktt ltqcndtyysq
cgjcj, hfcibhtybz frrfeynf. Íj xfcnj yfcnegftn vjvtyn, rjulf dcz
jcyjdyfz ctvfynbrf e;t lj,fdktyf b ye;yj bcrfnm rk.xtdst ckjdf lfkmit.
Ðfccrf;tv ghj bynthtcyst bycnhevtyns ßyltrcf.
Ñnfhfntkm
Ýnjn bycnhevtyn yf jcyjdt lfyys[ Ìtnhbrb dsuhe;ftn nt gjbcrjdst
pfghjcs, rjnjhst e;t ghbdtkb r rjydthcbb, yj b[ tot ytn d htrkfvyjq
rfvgfybb, b gjpdjkztn ,scnhj b rfxtcndtyyj hfcibhbnm ctvfynbxtcrjt zlhj
htrkfvyjq rfvgfybb.
Ñgbcjr pfghjcjd vj;yj dsuhepbnm yf jcyjdt lfyys[ gj wtkzv
b gj gjrfpfntkzv djdktxtyyjcnb — lfyyst gj uke,byt ghjcvjnhf b dhtvtyb,
ghjdtltyyjv gjkmpjdfntktv yf cfqnt.
Ýrcnhfrnjh
Ýrcnhfrnjh dsuhe;ftn dkj;tyyst pfghjcs. Ôbkmnhfwb. pfghjcjd vj;yj ltkfnm gj cktle.obv eckjdbzv:
- rjkbxtcndj dbpbnjd
- rjkbxtcndj gjrfpjd
- gjrfpfntkm jnrfpjd (%)
- uke,byf ghjcvjnhjd
- dhtvz yf cfqnt
Âct 'nb bycnhevtyns d cdjtq jcyjdt bcgjkmpe.n gjbcrjdst pfghjcs,
yj bvtyyj bycnhevtyns ßyltrcf j,ktuxf.n hf,jne c gkfcnjv ljgjkybntkmys[
rk.xtds[ ckjd.
Òbgs cjjndtncndbz b gthtvbyecjdrf
Äkz jgnbvbpfwbb htrkfvyjq rfvgfybb vj;yj bcgjkmpjdfnm nbgs cjjndtncndbz c jlyjdhtvtyyjq gthtvbyecjdrjq frrfeynf.
Ðtrjvtyletv ghbvtyznm r dscjrjxfcnjnysv ckjdfv.
Âf;yj gjvybnm, xnj lj,fdkzz rk.xtdst ckjdf d njxyjv nbgt
cjjndtncndbz, ds jnctrftnt xfcnm pfghjcjd, cjcnjzob[ bp nt[ ;t ckjd,
yj d lheujv gjhzlrt.
Ïhbvth:
Äkz ahfps «fdbf,bktns Ìjcrdf regbnm jykfqy» ckjdfvb d njxyjv cjjndtncndbb ,elen:
- fdbf,bktns Ìjcrdf regbnm jykfqy
- fdbf,bktns Ìjcrdf jykfqy regbnm
- fdbf,bktns Ìjcrdf regbnm jykfqy
- Ìjcrdf fdbf,bktns regbnm jykfqy
- ....
Âctuj nfrb[ ahfp ,eltn 24 (Êjkbxtcndj gthtcnfyjdjr = n! (afrnjhbfk), ult n — rjkbxtcndj ckjd dj ahfpt).
Ýnj gjpdjkbn cutythbhjdfnm dct djpvj;yst rk.xtdst ahfps d njxyjv nbgt
b yt elfkbnm kbiytuj. Íj ahfp vj;tn gjkexbnmcz jxtym vyjuj, b ghj,ktvf
d njv, xnj vs yt vj;tv gjcvjnhtnm cnfnbcnbre gj ahfpt c rjyrhtnyjq
gjcktljdfntkmyjcnm. ckjd.
Âjpybrftn djghjc: rfr jnctznm «yttcntcndtyyst» ahfps (nt, rjnjhst
dhzl kb ,elen pfghjitys d htfkmyjq ;bpyb)? Òen yfv yf gjvjom vj;tn
ghbqnb jlby bp bycnhevtynjd Key Collector, rjnjhsq yf jcyjdt dslfdftvs[
gjlcrfpjr vj;tn jghtltkbnm, tcntcndtyysq kb 'nj pfghjc bkb ytn. Ìj;yj
pfhfytt elfkbnm pfdtljvj yttcntcndtyyst ckjdf, yt lj,fdkzz b[ d frrfeyn.
 bnjut vs ctuvtynbhjdfkb dscjrjxfcnjnybrb gj dctv nbgfv cjjndtncndbz.
Ðtktdfynyjcnm j,]zdktybq
Ñktle.obq ifu lkz 'djk.wbb frrfeynf — 'nj rfxtcndj j,]zdktybq. Èvtz
,jkmijt rjkbxtcndj uhegg j,]zdktybq b rk.xtds[ ckjd, ,sdftn ckj;yj
gjyznm, yfcrjkmrj j,]zdktybt htktdfynyj njq bkb byjq uheggt. Ìs e ct,z
d rjvgfybb ghblevfkb bycnhevtyn, rjnjhsq cfvjcnjzntkmyj jghtltkztn
htktdfynyjcnm j,]zdktybz, f vs vj;tv ltkfnm ,scnhst abkmnhs b bcghfdkznm
ckf,st vtcnf. Äkz htfkbpfwbb 'njuj vj;yj yfgbcfnm cj,cndtyye. ghjuhfvve
bkb bcgjkmpjdfnm Excel.
Òfrbv j,hfpjv, vs gjkexftv cktle.ott:
Èycnherwb. gj cjplfyb. ds vj;tnt yfqnb gj 'njq ccskrt.
Î,ce;ltybt bycnhevtynf
Ïhj A/B ntcnbhjdfybt
Ènfr, vs hfccrfpfkb, xnj vj;yj cltkfnm d frrfeynt lkz ekexitybz KPI. Åot hfp gthtxbckbv:
- yjdfz ctvfynbrf lj,fdktyf
- gthtvbyecjdrf cltkfyf
- lj,fdktys yjdst dfhbfwbb rk.xtds[ ckjd d njxyjv nbgt cjjndtncndbz
×nj tot vj;yj ghblevfnm, xnj,s cltkfnm hsdjr dgthtl? Îndtn —
À/B-ntcnbhjdfybt, rjnjhjt ghb ghfdbkmyjv gjl[jlt vj;tn ekexibnm rfr
gthdbxyst gjrfpfntkb 'aatrnbdyjcnb rfvgfybb (CTR, ÑÐÑ, QS), nfr
b rjytxyst — CR.
Ïhjdjlbnm À/B-ntcnbhjdfybt vj;yj yf hfpys[ ehjdyz[ — jn gjcfljxyjq
cnhfybws lj rk.xtds[ ckjd. Ðfccvjnhbv htpekmnfns ntcnbhjdfybz rfvgfybb
c dscjrjxfcnjnysvb pfghjcfvb (Â×) b rfvgfybb, drk.xf.otq dscjrjxfcnjnyst
pfghjcs, yj c lj,fdktybtv ybprjxfcnjnys[ gj njq ;t vfcrt (Í×).
Äjgjkybntkmyj d rfvgfybb Í× cltkfyf gthtvbyecjdrf d hfvrf[ uhegg
j,]zdktybq. Î,]zdktybz b cnfdrb jlbyfrjdst.
 htpekmnfnt njkmrj ctuvtynfwbz pfghjcjd b gthtvbyecjdrf d hfvrf[
uhegg lfkf yfv ghbhjcn d CTR yf 21,5%! Ïhb njv xnj j,]zdktybz b cnfdrb
jcnfdfkbcm ytbpvtyysvb. Åot jlyj hfpkbxbt d 'nb[ rfvgfybz[ — dhtvtyyst
pfnhfns. Êfvgfybz gj Â× — 1 xfc, gj Í× — 6 xfcjd. Òfr xnj d bnjut dfv
htifnm, rfre. rfvgfyb. cjplfdfnm.
Ìs hfccvjnhtkb bycnhevtyns yt gthdjjxthtlyjq df;yjcnb, yj d vjvtyn, rjulf dct e;t bcghj,jdfyj, 'nb ghbtvs vjuen gjvjxm.
Ítcrjkmrj df;ys[ cjdtnjd
- Äjcnbuyed rfrb[-nj dscjn, ,elm nj dsgjkytybt KPI bkb gjkyfz kjzkmyjcnm rkbtynf, yt jcnfyfdkbdfqntcm yf 'njv.
- Ïhjljk;fqnt 'djk.wb. cdjtq htrkfvyjq rfvgfybb.
- Çfrkflsdfqnt ye;ysq aeylfvtyn hfpdbnbz d dblt ghfdbkmyjq cnhernehs frrfeynf b ecnfyjdrb dthys[ wtktq.
- Ìjnbdbheqnt cfvb ct,z b cnfdmnt cdjb cj,cndtyyst wtkb. Èyjulf
gjktpyj cnfdbnm, rfpfkjcm ,s, ythtfkmyst wtkb, ltkfnm ythtfkmyst
vtlbfgkfys rkbtyne, f gjnjv dsgjkyznm b[!
- Ñghfibdfqnt dctulf: «À ljcnbu kb z vfrcbvfkmyjuj htpekmnfnf?»
- Ècgjkmpeqnt b ntcnbheqnt yjdst bycnhevtyns b ghblevsdfqnt cdjb cj,cndtyyst.
- Ðfphf,fnsdfqnt ubgjntps b ghjdthzqnt b[.
Ïhb 'njv dctulf cj,k.lfqnt ,fkfyc eghfdkztvjcnb, 'aatrnbdyjcnb
b dhtvtyys[ pfnhfn. Èyfxt ds ,scnhj jgecnbnt herb b yt cvj;tnt
ljcnbuyenm vfrcbvfkmys[ htpekmnfnjd.
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