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.pf,bkbnb cfqnf

tujlyz lkz bynthytn-rjvgfybq rfr ybrjulf df;yj elth;fnm rf;ljuj gjctnbntkz yf htcehct b pfcnfdbnm tuj cltkfnm gjregre bkb byst pfgkfybhjdfyyst ltqcndbz. t dct jcjpyf.n, xnj ljcnb;tybt 'nb[ wtktq dj vyjujv pfdbcbn jn ghfdbkmyjq jhufybpfwbb 'ktvtynjd bynthatqcf cfqnf. treofz 'rjyjvbxtcrfz cbnefwbz cnbvekbhetn cghjc yf .pf,bkbnbbycnhevtyns, yfghfdktyyst yf ekexitybt gjkmpjdfntkmcrb[ rfxtcnd ghjuhfvvys[ ghjlernjd, gjpdjkz.obt j,tcgtxbnm kjzkmyjcnm rkbtynf pf cxtn elj,cndf b gjyznyjcnb lbpfqyf bynthytn-htcehcf.

f ctujlyziybq ltym 'aatrnbdyjt ghtlcnfdbntkmcndj d tnb jlby bp ukfdys[ afrnjhjd ecgt[f ghfrnbxtcrb k.,juj ,bpytcf. hjdtym ghjybryjdtybz bynthytnf d jccbb c rf;lsv ujljv hfcntn. rhegys[ ;t ujhjlf[ tnm lfdyj cnfkf ljvbybhe.obv chtlcndjv gjbcrf rfr ltkjdjq, nfr b xfcnyjq byajhvfwbb, lfyys[ j rjvgfybz[, njdfhf[ b eckeuf[. fpdbdftncz hsyjr 'ktrnhjyyjq rjvvthwbb cjukfcyj jwtyrfv, tuj hjcn cjcnfdkztn ,jktt 50% d ujl. bynthytnt "hsyjr ghjlfdwf" ghtdhfoftncz d "hsyjr gjregfntkz", njxytt gjkmpjdfntkz, rjnjhsq ds,bhftn kexitt bp vyj;tcndf ghtlkj;tybq. jyrehtywbz pf gjctnbntktq jxtym dscjrf. trkfvyst ,.l;tns rjvvthxtcrb[ cfqnjd d ytcrjkmrj hfp ghtdsif.n hfc[jls yf b[ hfphf,jnre. rjyntrcnyjq htrkfvt hfpsuhsdf.ncz wtkst ,fnfkbb pf gthdst vtcnf d cgbcrt htrkfvys[ ccskjr. p-pf 'njuj cnjbvjcnm ghbdktxtybz jlyjuj gjkmpjdfntkz cnfyjdbncz cjgjcnfdbvjq c lj[jlfvb, rjnjhst vj;yj gjkexbnm jn ytuj. hb 'njv chtlybq ghjwtyn gjnthb gjctnbntktq yf gthdjq ;t cnhfybwt cfqnf jcnftncz ytjghfdlfyyj dscjrbv.

hbpbc eceue,kztn 'ne ntyltywb.. nrhsdftncz vyjuj yjds[ ,bpytcjd d tnb: jyb nht,e.n ujhfplj vtymit pfnhfn, xtv jaakfqy-ghjtrns. ynthytn cnfyjdbncz dct ,jktt ghbdktrfntkmysv lkz rhegyjuj, e;t cjcnjzditujcz ,bpytcf, cnhtvzotujcz cjrhfnbnm bplth;rb d ntreotq 'rjyjvbxtcrjq cbnefwbb. xfcnyjcnb, d tnm e[jlzn rhegytqibt hjpybxyst ctnb. lheujq cnjhjys, rhbpbc dkbztn nfr;t b yf hjcn vfkjuj ,bpytcf d bynthytnt: cnfkj ,jkmit ,bpytcvtyjd-jlbyjxtr b rjvvthxtcrb[ ghjtrnjd, rjnjhst cjplfkb b gjllth;bdf.n 2-3 xtkjdtrf.

tyztncz b gjdtltybt gjkmpjdfntktq. jregfntkm cnfyjdbncz ,jktt 'rjyjvysv, ,jktt hfp,jhxbdsv b nht,jdfntkmysv r cthdbce. ckb hfymit gjkmpjdfntkb ujnjds ,skb nthgtnm ytelj,cndf bynthatqcf, nj ntgthm jyb ghjcnj e[jlzn c cfqnf, tckb yf ytv ytelfxyj hfcgjkj;ty gjbcr, ckbirjv vyjuj gjktq lkz htubcnhfwbb, yt dblyj ryjgrb "egbnm" b n.l. ht;lt xtv pfrfpfnm rfrjq-kb,j njdfh bkb eckeue, gjctnbntkb nofntkmyj vjybnjhzn bynthytn d gjbcrf[ yfb,jktt dsujlyjuj ghtlkj;tybz. ckb yf jlyjv cfqnt b[ xnj-nj yt ecnhfbdftn, jyb pfrhsdf.n cnhfybwe, yt ghjdtlz yf ytq b 5 ctreyl, b blen yf cktle.oe. drkflre.

ckb hfymit ukfdyfz vfhrtnbyujdfz pflfxf dkfltkmwtd bynthytn-vfufpbyjd pfrk.xfkfcm d njv, xnj,s "pf[dfnbnm" gthdst vtcnf d dslfxt gjbcrjds[ cbcntv c wtkm. gjgfcnm d pjye dybvfybz vfrcbvfkmyjuj rjkbxtcndf gjctnbntktq b ghbdktxm b[ yf cdjq cfqn, nj ntgthm bv nfr;t ye;ty 'aatrnbdysq bycnhevtyn elth;fybz gjkmpjdfntkz yf htcehct. 'njq ,jhm,t pyfxtybt bynthatqcf dtkbrj rfr ybrjulf. ckb cfqn ytelj,ty bkb yt dyeiftn ljdthbz, rjvgfybz ,eltn nthznm rkbtynjd. nfrjq cbnefwbb yf gjvjom ghb[jlzn .pf,bkbnbbycnhevtyns, yfghfdktyyst yf ekexitybt gjkmpjdfntkmcrb[ rfxtcnd ghjuhfvvys[ ghjlernjd, gjpdjkz.obt j,tcgtxbnm kjzkmyjcnm rkbtynf pf cxtn elj,cndf b gjyznyjcnb bynthatqcf dt,-cfqnf.

cyjds .pf,bkbnb

kfdysq gjcnekfn .pf,bkbnb jnnfkrbdfnmcz yt jn cj,cndtyys[ pflfx, f jn pflfx gjkmpjdfntkz. bcwbgkbyf ceotcndetn bvtyyj lkz njuj, xnj,s ghtjljktnm hfphsd vt;le hfphf,jnxbrfvb b wtktdjq felbnjhbtq. j cenb, d k.,jv dpfbvjltqcndbb c ghjuhfvvysv j,tcgtxtybtv vt;le yfvb b yfibvb wtkzvb dcnftn bynthatqc, rjnjhsq gjvjuftn bkb vtiftn d b[ ljcnb;tybb. tujlyz vs dct xfot dpfbvjltqcndetv c vfibyfvb, pfvtyz.obvb rkbtyncrbt cke;,s rjvgfybq. j'njve bynthatqc ljk;ty dsgjkyznm pflfxb rkbtyncrjq cke;,s: ltkfnm dct, xnj,s rkbtyn ,sk ljdjkty.


kfdysq gjcnekfn .pf,bkbnb jnnfkrbdfnmcz yt jn cj,cndtyys[ pflfx, f jn pflfx gjkmpjdfntkz

pf,bkbnb drk.xftn vyj;tcndj eckeu: ghjtrnbhjdfybt bynthatqcjd, bccktljdfybz (yf,k.ltybz pf ltzntkmyjcnm. gjkmpjdfntktq d b[ tcntcndtyyjq chtlt), 'rcgthnbpf, ntcnbhjdfybt, bynthdm., fyrtnbhjdfybt, cjplfybt ,fpjds[ rjyntrcnys[ cwtyfhbtd, cjplfybt lbfuhfvvs gjkmpjdfntkmcrjq frnbdyjcnb, cbyntp gthcjyf;tq, vfrtnbhjdfybt, cjplfybt bynthfrnbdys[ ghjnjnbgjd, cnbktds[ herjdjlcnd b cnfylfhnjd b gh. cyjdysvb yfghfdktybzvb vj;yj cxbnfnm bccktljdfybt b fyfkbp felbnjhbb, ghjtrnbhjdfybt bynthatqcjd, .pf,bkbnb-ntcnbhjdfybt.

ccktljdfybt gjkmpjdfntktq lftn ljcnjdthye. byajhvfwb. j, felbnjhbb. tuj hfvrf[ yt njkmrj fyfkbpbhe.ncz ",tpkbxyst" gfhfvtnhs cjwbfkmyj-ltvjuhfabxtcrbt [fhfrnthbcnbrb (gjk, djphfcn, jgsn hf,jns c bynthytnjv), yj b cjplf.ncz "gjhnhtns" gjkmpjdfntktq, drk.xf.obt pflfxb, rjnjhst jyb j,sxyj htif.n ghb gjvjob bccktletvjuj ghjlernf. nfr;t jlby bp df;ytqib[ gfhfvtnhjd eckjdbz, d rjnjhs[ jyb dpfbvjltqcnde.n c ghjlernjv. ct 'nj df;yj exbnsdfnm ghb ghjtrnbhjdfybb bynthatqcjd. fghbvth, d jlyjv bp ghjtrnjd bccktljdfybz gjkmpjdfntktq cnjzkf pflfxf gjyznm, gjxtve ghb jgkfnt ntktajyjd xthtp gkfnt;yst nthvbyfks k.lb ytj[jnyj gjkmpe.ncz nfrjq aeyrwbtq, rfr "bxysq rf,bytn". rfpfkjcm, xnj yt exntyf j,kfcnm ghbvtytybz bynthatqcf: xtkjdtr yf[jlbncz d j,otcndtyyjv vtcnt, rjulf gkfnbn xthtp nthvbyfk, b [jxtn jcnfdfnmcz fyjybvysv.

hjtrnbhjdfybt bynthatqcjd. fphf,fnsdfz bynthatqc, df;yj yt ghjcnj cj,k.lfnm cnfylfhns, f xtnrj ghtlcnfdkznm, xnj gjkmpjdfntkb ,elen ltkfnm yf njq bkb byjq cnhfybwt cfqnf. fdbufwbz, cjlth;fybt, lbpfqy ljk;ys cke;bnm jlyjq wtkb gjvjxm gjctnbntk. htibnm cdj. pflfxe. ckb yfdbufwbjyyst gfytkb jndktrf.n gjkmpjdfntkz jn wtkb, nj bynthatqcs yt'aatrnbdys, b c nfrjq yfdbufwbtq ye;yj xnj-nj ltkfnm. fghbvth, xnj ljk;yj ghjbc[jlbnm yf cnhfybwt bynthytn-vfufpbyf gjckt njuj, rfr gjkmpjdfntkm yf;fk yf ryjgre "egbnm"? nj pfdbcbn jn ,bpytc-wtktq dkfltkmwf htcehcf. ckb ye;yj, xnj,s gjkmpjdfntkm yf,hfk rfr vj;yj ,jkmit njdfhjd d rjhpbye, nj cktletn jcnfdbnm tuj yf cnhfybwt rfnfkjuf, erfpfd njkmrj, xnj "njdfh lj,fdkty d rjhpbye". ckb ;t cgtwbabrf bynthytn-vfufpbyf nfrjdf, xnj vyjuj ghjlernjd pltcm yt gjregf.n (rhegyfz ,snjdfz nt[ybrf, vt,tkm), nj kexit gthtdtcnb tuj d rjhpbye, xnj,s gjkmpjdfntkm crjywtynhbhjdfkcz yf ds,hfyyjv njdfht b e;t ybxtuj yt vjukj jndktxm tuj jn gjregrb.

rfxtcndt ghbvthf yt'aatrnbdyjuj bynthatqcf vj;yj ghbdtcnb cfqn jlyjuj bp bynthytn-vfufpbyjd, yf rjnjhjv gjckt yf;fnbz ryjgrb "egbnm" gjkmpjdfntkm gthtyfghfdkzkcz yf cnhfybwe, ult, yfhzle c njdfhjv, rjnjhsq jy ds,hfk, ,skb ghtlcnfdktys b lheubt ghjlerns vfufpbyf. yjub[ gjkmpjdfntktq 'nj c,bdfkj c njkre jyb yfxbyfkb gtht[jlbnm yf lheubt drkflrb b d htpekmnfnt yt cjdthifkb gjregre.

pf,bkbnb-ntcnbhjdfybt gjpdjkztn gjcvjnhtnm yf cfqn ukfpfvb gjctnbntkz b jceotcndkztncz c ghbdktxtybtv rjytxys[ gjkmpjdfntktq. ltkfnm 'nj ytckj;yj. tj,[jlbvj yfqnb k.ltq, cjjndtncnde.ob[ rhbnthbzv wtktdjq felbnjhbb, gjcflbnm b[ pf rjvgm.nth, lfnm pflfybz, rjnjhst jyb ljk;ys dsgjkybnm yf cfqnt. dybvfntkmyj yf,k.lfnm pf ntv, rfr jyb cghfdkz.ncz c 'nbvb pflfybzvb, abrcbhez ghj,ktvs, c rjnjhsvb jyb cnfkrbdf.ncz. [jlt .pf,bkbnb-ntcnbhjdfybz j,hfoftncz dybvfybt yf nj, xnj ltkftn gjkmpjdfntkm, f yt yf nj, xnj jy ujdjhbn, bltn yf,k.ltybt pf tuj gjdtltybtv.

kz gjdsitybz njxyjcnb b j,]trnbdyjcnb bccktljdfybz d ghjwtcct ghjatccbjyfkmyjuj .pf,bkbnb-ntcnbhjdfybz bcgjkmpetncz cgtwbfkmyjt j,jheljdfybt, gjpdjkz.ott abrcbhjdfnm dct abpbxtcrbt htfrwbb gjkmpjdfntkz, djpybrf.obt dj dhtvz dpfbvjltqcndbz c ghjlernjv. fghbvth, eye-tracking-ecnhjqcndj, c gjvjom. rjnjhjuj vj;yj htubcnhbhjdfnm ldb;tybz ukfp, gjpdjkztn njxyj epyfnm, relf b d rfrjq vjvtyn cvjnhbn gjctnbntkm, yf xnj j,hfoftn yfb,jkmitt dybvfybt, f xtuj yt pfvtxftn djdct. ,kflfz nfrbvb cdtltybzvb, vj;yj hfcgjkj;bnm pyfxbvst 'ktvtyns bynthatqcf d gjkt phtybz gjkmpjdfntkz, b ghjwtyn cjdthityys[ yf cfqnt ltqcndbq edtkbxbncz.

fghbvth, yf jlyjv bp cfqnjd pyfrjvcnd ,skj ghjdtltyj ntcnbhjdfybt ajhvs htubcnhfwbb, gjcrjkmre ,skj pfvtxtyj, xnj yf 'njv 'nfgt ghjbc[jlbn yfb,jkmibq ghjwtyn gjnthb gjctnbntktq. [jlt bccktljdfybz dszcybkjcm, xnj gjkmpjdfntkb ytdthyj pfgjkyz.n htubcnhfwbjyye. ajhve: ytrjnjhst ds,bhf.n kjuby, rjnjhsq e;t pfyzn rtv-nj, lheubt ds,bhf.n gfhjkm, rjnjhsq cbcntvf cxbnftn ytljgecnbvsv, gjcrjkmre d ytv ljk;ys j,zpfntkmyj bcgjkmpjdfnmcz wbahs yfhzle c ,erdfvb. hj,ktvf yt d njv, xnj yf cfqnt yt lfys gjlcrfprb gj pfgjkytyb. ajhvs jyb, ,tpeckjdyj, tcnm. j gjkmpjdfntkb yt xbnf.n gjlcrfprb r gjkzv ajhvs, hfcgjkj;tyyst cghfdf. yb lf;t yt cvjnhzn yf yb[. j'njve, cnjkryedibcm c ghj,ktvjq, jyb ghj,e.n pfhtubcnhbhjdfnmcz tot gfhe hfp b e[jlzn. fphf,jnxbrfv b dkfltkmwfv cfqnjd df;yj gjybvfnm, xnj gjkmpjdfntkm dhzl kb ,eltn lj,bdfnmcz htpekmnfnf, tckb jy edthty, xnj gjlj,ys[ cthdbcjd vyjuj b vj;yj yfqnb ,jktt ghjcnjq b elj,ysq dfhbfyn.

j ckjdfv dtleob[ cgtwbfkbcnjd gj hfphf,jnrt bynthatqcjd, hsyjr bccktljdfybq pyfxbntkmyj ,jktt hfpdbn pf he,t;jv. fv tcnm ckj;bdibqcz cghjc yf nfrbt eckeub, gjybvfybt jnlfxb jn .pf,bkbnb-ntcnbhjdfybq b lheub[ bccktljdfybq gj bpextyb. dpfbvjltqcndbz gjkmpjdfntkz c ghjlernjv. s[jl ,jkmibycndf htitybq ghtldfhztn yt jlyj .pf,bkbnb-ntcnbhjdfybt, f xfcnj wtkfz cthbz. f ajyt 'njuj e;t ckj;bditujcz cnfylfhnf b gjcnjzyyjuj cghjcf yf ytpfdbcbvst bccktljdfybz, ,ehyj hfpdbdftncz ,bpytc rjvgfybq, cgtwbfkbpbhe.ob[cz yf .pf,bkbnb-ntcnbhjdfybz[. jccbb ;t hsyjr .pf,bkbnb-bccktljdfybq yf[jlbncz d pfxfnjxyjv cjcnjzybb. lyfrj b pltcm d gjcktlytt dhtvz dct ,jkmitt rjkbxtcndj chtlyb[ b rhegys[ rjvgfybq ghtlecvfnhbdf.n jwtyrb gjkmpjdfntkmcrb[ bynthatqcjd d hfvrf[ cdjb[ ,bpytc-ghjwtccjd, kb,j cjplfdfz cjjndtncnde.obt dyenhtyybt jnltks, kb,j j,hfofzcm pf gjvjom. r cgtwbfkbpbhjdfyysv rjvgfybzv.

ctrnjht eckeu gj ghjtrnbhjdfyb. bynthatqcjd rfhnbyf cjdctv byfz. ckb yf fgflt .pf,bkbnb-rjvgfybb b[ ghfrnbxtcrb yt ghtljcnfdkz.n, cjchtljnfxbdfzcm yf bccktljdfybz[, nj d jccbb yf 'nb eckeub ghb[jlbncz ,jkmifz xfcnm j,jhjnf .pf,bkbnb-ghtlghbznbq. hb 'njv ehjdtym cfvb[ bynthatqcjd yf fgflt pyfxbntkmyj dsit. hbxbys nfrjuj atyjvtyf, gj vytyb. ktrcfylhf tksirbyf, bcnjhbxtcrbt. nhfckm .pf,bkbnb yf fgflt ajhvbhjdfkfcm jlyjdhtvtyyj c hfpdbnbtv cjandthyjq bylecnhbb, b ghj,ktvfv gjkmpjdfntktq nfv bpyfxfkmyj eltkzkjcm ,jkmijt dybvfybt. nfylfhns bynthatqcjd b jcyjdyst ghfdbkf .pf,bkbnb ,skb cajhvbhjdfys d ytlhf[ cjandthys[ rjvgfybq b lf;t ghtgjlfdfkbcm ghjuhfvvbcnfv. jccbb ;t nhflbwbjyyj eltkzkjcm ,jkmijt dybvfybt hfphf,jnrt ckj;ys[ fkujhbnvjd, htityb. vfcinf,ys[ dsxbckbntkmys[ pflfx, f gjnht,yjcnb gjkmpjdfntkz jcnfdfkbcm yf pflytv gkfyt. ynthtc r ekexityb. bynthatqcjd d yfitq cnhfyt pfxfcne. cdzpfy c ytj,[jlbvjcnm. rjyrehbhjdfnm c byjcnhfyyjuj ghjbpdjlcndf.

nfylfhns

catht .pf,bkbnb ceotcndetn wtksq yf,jh cnfylfhnjd, ltrkfhbhe.obq ghfrnbxtcrb dct 'nfgs ghjwtccjd b ajhvs ghtlcnfdktybz jnxtnyjcnb ISO cthbq 9241, 13714, 13407, 10075 b lh. fccvjnhbv ytrjnjhst yfb,jktt gjktpyst, c njxrb phtybz buhjrjd hsyrf.

ISO 9241-11, gj ckjdfv hntvf epytwjdf, ytpfdbcbvjuj .pf,bkbnb-rjycekmnfynf, 'rcgthnf gj ghjtrnbhjdfyb. gjkmpjdfntkmcrb[ bynthatqcjd Uexpert, lftn jghtltktybt .pf,bkbnb b jgbcsdftn jcyjdyst rhbnthbb jgnbvbpfwbb bynthatqcjd 'aatrnbdyjcnm, ghjlernbdyjcnm b eljdktndjhtyyjcnm gjkmpjdfntkz. cnfylfhnt ISO 9241-10 [jhjij jgbcsdf.ncz ghbywbgs hfphf,jnrb lbfkjuf vt;le xtkjdtrjv b rjvgm.nthjv. ISO 13407jghtltkztn xtnsht ,fpjds[ ghbywbgf ghjtrnbhjdfybz dpfbvjltqcndbz xtkjdtrf b . ljgjkytybt r ytve tcnm cnfylfhn ISO TR 18529, rjnjhsq lftn cnhernehbhjdfyysq b ajhvfkbpjdfyysq cgbcjr ghjwtccjd ghjtrnbhjdfybz gjkmpjdfntkmcrb[ bynthatqcjd. ISO 16982jghtltkztn vtnjls, rjnjhst vj;yj ghbvtyznm ghb ghjtrnbhjdfybb. ISO/IEC FDIS 9126 hfccvfnhbdftn .pf,bkbnb rfr jlby bp rhbnthbtd rfxtcndf ghjlernf b lftn ghbvths vtnhbr.

fr;t ceotcnde.n cnfylfhns lkz htpekmnfnjd hf,jns .pf,bkbnb-cgtwbfkbcnjd, nfrbt rfr ANSI/INCITS-354 Common Industry Format (CIF), jgbcsdf.obq ajhve jnxtnf j .pf,bkbnb-ntcnbhjdfybb. hb ghjtrnbhjdfybb gjkmpjdfntkmcrb[ bynthatqcjd lkz k.ltq c juhfybxtyysvb djpvj;yjcnzvb ghbvtyztncz cnfylfhn ISO DTS 16071 b Section 508 of the Rehabilitation Act.

hjvt njuj, cnfylfhnfvb lt-afrnj cnfkb gjkmpjdfntkmcrbt bynthatqcs ghjuhfvvys[ gkfnajhv Microsoft Windows, Apple MacOS, iPhone, Symbian, hfpkbxyst vtnfchtls nbgf Java c tt ,b,kbjntrfvb htfkbpfwbb bynthatqcf. fcnm 'nb[ cnfylfhnjd ghtlcnfdktyf d cjjndtncnde.ob[ ljrevtynf[ Styleguides. fr;t d ghjtrnf[ vjuen bcgjkmpjdfnmcz jnhfcktdst cnfylfhns bkb lbpfqythcrbt guidelines.

syjr

tcvjnhz yf nj, xnj frnbdyjve ghbvtytyb. lbcwbgkbys .pf,bkbnb e;t ,jkmit 10 ktn, vbhjdjq hsyjr yf[jlbncz d yfxfkmyjq afpt hfpdbnbz. j jwtyrfv utythfkmyjuj lbhtrnjhf UIDesign Group kfnjyf ytghjdcrjuj, ghbvthyj 50-70% hfphf,jnxbrjd b pfrfpxbrjd -cbcntv d vbht pyf.n j ceotcndjdfybb lbcwbgkbys. hb 'njv bcgjkmpe.n d cdjtq hf,jnt .pf,bkbnb-ghfrnbrb (bkb pfrfpsdf.n b[ yf cnjhjyt) njkmrj 20-25% bp yb[. jccbqcrbq hsyjr jncnftn jn vbhjdjuj ghbvthyj yf 5-10 ktn. ,]tv vbhjdjuj hsyrf 'rcgthns ctujlyz jwtybdf.n d 800-900 vky ljkk., jntxtcndtyyjuj jrjkj 5 vky ljkk.


rnbdyjve ghbvtytyb. lbcwbgkbys .pf,bkbnb e;t ,jkmit 10 ktn

cyjdysvb buhjrfvb vbhjdjuj hsyrf .pf,bkbnb zdkz.ncz Ideo, Frog Design, Cooper Interactions (ltnbot kfyf egthf, bpdtcnyjuj fdnjhf vtnjlbr b rybu), NNGroup (jyfkml jhvfy b rj, bkmcty), hzl rjvgfybq, rjnjhst d[jlzn d UXalliance vt;leyfhjlysq fkmzyc .pf,bkbnb-rjvgfybq, fyukbqcrfz Serco, ytvtwrfz SirValUse, fvthbrfycrfz User Centric, bynthyfwbjyfkmyst bccktljdfntkmcrbt ctnb, nfrbt rfr Human Factors International, b lh. jccbb gjcktlybt 2-3 ujlf jcyjdye. ljk. hsyrf cnf,bkmyj elth;bdf.n 3 rjvgfybb: Usethics, Usabilitylab b UIDesign Group. j jwtyrfv cfvb[ buhjrjd, rf;lfz rjvgfybz bvttn jrjkj 20-30%.

frfpxbrfvb .pf,bkbnb-eckeu dscnegf.n ghtlghbznbz, bvt.obt cthmtpyst byajhvfwbjyyst cbcntvs j,tcgtxtybz ltzntkmyjcnb, lkz rjnjhs[ rhbnbxyf 'aatrnbdyjcnm hf,jns rf;ljuj gjkmpjdfntkz. nj vjuen ,snm cbcntvs ljrevtynjj,jhjnf, ,fyrjdcrbt ghjlerns, cnhf[jdst . nfr;t rjvgfybb-dkfltkmws gjnht,bntkmcrb[ ghjlernjd c ,jkmibv nhfabrjv, ult edtkbxtybt elj,cndf lf;t lkz ytcrjkmrb[ ghjwtynjd gjkmpjdfntktq, yt ujdjhz e;t j ltcznrf[, pfvtnyj jnhf;ftncz yf abyfycjds[ gjrfpfntkz[. nj ntktrjvveybrfwbjyyst rjvgfybb (bynthatqcs vj,bkmys[ ghbkj;tybq), byajhvfwbjyyst b gkfnt;yst rbjcrb (yfghbvth, jgkfnf vj,bkmyjq cdzpb), rhegyst bynthytn-gjhnfks (nehbpv, gjbcr hf,jns, bynthytn-vfufpbys).

jcnfdobrjd eckeu, jcyjdfyys[ yf byajhvfwbjyys[ b ntktrjvveybrfwbjyys[ nt[yjkjubz[, vj;yj dsltkbnm d jnltkmye. rfntujhb.. mdbyfz ljkz d 'njv ctuvtynt ghb[jlbncz yf jgthfnjhjd cdzpb gj ckjdfv buhjrjd hsyrf, ctujlyz dct jgthfnjhs eltkz.n ,jkmijt dybvfybt .pf,bkbnb cdjb[ eckeu. gjcktlytt dhtvz gjdscbkcz cghjc cj cnjhjys ,fyrjd, nfr rfr hfpdbdftncz bynthytn-,fyrbyu, b fdbfrjvgfybq, ghjlf.ob[ ,bktns xthtp bynthytn. jcnjzyysvb pfrfpxbrfvb .pf,bkbnb-eckeu zdkz.ncz hfphf,jnxbrb rjhj,jxyjuj . frbt rjvgfybb pfrfpsdf.n b bccktljdfybz, b ghjtrnbhjdfybt bynthatqcf. jkmibycndj bp yb[ ghjlf.n cdjb ghjlerns yf pfgflys[ hsyrf[, [fhfrnthbpe.ob[cz dscjrbv ehjdytv rjyrehtywbb. frfpxbrb ghjuhfvvys[ ghjlernjd b cfqnjd hfccvfnhbdf.n .pf,bkbnb rfr bycnhevtyn eghfdktybz hfphf,jnxbrfvb, gjpdjkz.obq, yfghbvth, ghtlcnfdbnm ,eleobq ghjuhfvvysq ghjlern d dblt bynthfrnbdyjuj ghjnjnbgf, ltnfkmyj jgbcsdf.otuj bynthatqc. frbt rjvgfybb bynthtcetn ght;lt dctuj ghjtrnbhjdfybt bynthatqcf, byjulf ntcnbhjdfybt b hfphf,jnrf.

hegysvb pfrfpxbrfvb zdkz.ncz, yfghbvth, Microsoft, Google, SAP, jnltkmyj vj;yj jnvtnbnm ukj,fkmyst rjvgfybb ehjdyz Intel, Volkswagen bkb Bosch, rjnjhst ghjdjlzn worldwide-ghjtrns d hfpys[ cnhfyf[, yfghfdktyyst yf felbn b jgnbvbpfwb. bynthatqcjd ghjlernjd, hfcghjcnhfytyys[ gj dctve vbhe, b n.l. jccbb .pf,bkbnb-eckeub pfrfpsdf.n d jcyjdyjv rhegyst b chtlybt rjvgfybb yfghbvth, "svgtkrjv", "yltrc", "1".

hjtrnbhjdfybt eckeu b jgsnf dpfbvjltqcndbz

j yf,k.ltybzv 'rcgthnjd, rhbpbc pfvtlkbk hfpdbnbt hsyrf .pf,bkbnb. fb,jktt pfvtnyst ntyltywbb eikf pfvtnyfz xfcnm cnfhnfgjd, rkbtyns cnfkb ,jktt dpdtityyj gjl[jlbnm r gjlujnjdrt pfrfpjd .pf,bkbnb-eckeu njxytt b vtytt ajhvfkmyj jghtltkznm cdjb nht,jdfybz, ghjbpjikj tot ,jkmitt cvtotybt b[ cghjcf d cnjhjye ghjtrnbhjdfybz, cjplfybz htitybq, f yt ntcnbhjdfybz ceotcnde.ob[. .l;tns yf .pf,bkbnb cjrhfnbkbcm d chtlytv yf 20-30%.

lyfrj d ,kb;fqitq gthcgtrnbdt buhjrb hsyrf j;blf.n tuj byntycbdyjuj hjcnf. kfnjy ytghjdcrbq chtlb djpvj;ys[ ntyltywbq hfpdbnbz jnvtxftn ds[jl lbcwbgkbys d lheubt jnhfckb yfghbvth, 'nj vj;tn ,snm cjplfybt ntktdbpbjyys[ bynthatqcjd, .pf,bkbnb-ufl;tnjd, ghjvsiktyyjuj j,jheljdfybz b n.l. j tuj vytyb., vtnjlbrb ghjtrnbhjdfybz gjkmpjdfntkmcrb[ bynthatqcjd ghtrhfcyj gjl[jlzn lkz ghjtrnbhjdfybz eckeu (nfr yfpsdftvsq service design). f;ysq nhtyl rjvgktrcysq gjl[jl r bynthatqce, c njxrb phtybz j,otuj dgtxfnktybz, rjnjhjt gjkexftn gjkmpjdfntkm, jgsnf, ghbj,htnftvjuj bv d [jlt dpfbvjltqcndbz c ghjlernjv bkb eckeujq. nf rjywtgwbz User Experience bkb "gsn dpfbvjltqcndbz". yf jwtybdftn yt cevve jnltkmys[ [fhfrnthbcnbr, f ghjlern d wtkjv. jjndtncnde.ofz lbcwbgkbyf yfpsdftncz "hjtrnbhjdfybt jgsnf dpfbvjltqcndbz".

ynthtcysv yfghfdktybtv hfpdbnbz eckeu gj ghjtrnbhjdfyb. bynthatqcjd, gj vytyb. ktrcfylhf tksirbyf, vj;tn cnfnm ajhvbhjdfybt hsyrf utygjlhzlf, rfr, yfghbvth, d cnhjbntkmcndt. pf,bkbnb-rjvgfybz vj;tn ,hfnm yf ct,z j,zpfntkmcndf jn hfphf,jnrb ghjtrnf bynthatqcf lj htfkbpfwbb ghjlernf, rjynhjkbhjdfnm hfphf,jnxbrjd, lbpfqythjd, cjcnfdbntktq ntrcjd b lheub[ cgtwbfkbcnjd, j,tcgtxbdfz rfxtcndj htpekmnfnjd. hegysvb pfrfpxbrfvb pltcm vjuen cnfnm ujccnherenehs, rjnjhst, gj ckjdfv u-yf tksirbyf, ghjzdkz.n dct ,jkmibq bynthtc r .pf,bkbnb-eckeufv bvtyyj c njxrb phtybz hfphf,jnrb ltnfkmyjuj ghjtrnf, gjpdjkz.otuj ghtlcnfdbnm ,eleobq ghjlern, b gjcktle.otuj rjynhjkz hfphf,jnxbrjd.

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